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Check volume settings and mute function.

Remember to check volume controls on both your device and your computer.

Consult your device's documentation for non-obvious mute features.

Set the default device: If you have a webcam, the default setting may be to use the webcam's internal microphone rather than the microphone on your headset.If you try to mute your microphone and find that the other party can still hear you, or if the other party reports that your voice is coming in and out, this may be the problem. Also, if you have previously used a different device on your computer, that device may still be set as the default.Īlso, any device you designate as the default will play all audio (both phone communication audio and all computer audio).

Any device you designate as the default 'communication' device will only play your phone communication audio. You may need to designate different devices for different purposes. Set the default device within Skype for Business.In the lower left of the main Skype for Business window, click the audio device button.Select the preferred audio device from the drop-down list, or click Audio Device Settings to set up a new audio device.ĭepending on what device is set as the default, this may look like.In the 'Audio Device' portion of the 'Options' window, make sure the correct equipment appears for each audio device listed (speaker, microphone, etc.) Set the default device in the Control Panel.Highlight the device you want to use, and click Set Default.From the Control Panel, click Hardware and Sound.Under 'Sound', click Manage audio devices.Disable other devices: If you try to mute your microphone and find that the other party can still hear you, your system may be drawing audio from more than one device.Both show disabled devices and show disconnected devices should already be checked.Make sure that your preferred device is set as the default (or default communications) device.(It should be checked in the list of devices).

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